Data Deletion Instructions

Last updated: December 2025

These instructions explain how you can delete your data related to InfoHelm services, including our mobile applications DreamCodex AI and Una Astro-Tarot AI.

1. Delete your local data

You can remove all locally stored data on your device at any time by uninstalling the App from your phone or tablet. This does not automatically remove data stored on our servers (account and associated cloud data).

2. Delete your account and cloud data (in-app)

If you still have access to the App, you can delete your account directly from within the App:

• Open the App
• Go to Settings
• Select Delete account and confirm

This will permanently delete your account and associated cloud data stored by InfoHelm (for example: profile data and app-related stored history). Deletion is typically processed immediately; in some cases it may take up to 7 business days. You may need to sign in again to confirm ownership before deletion is completed.

3. If you can’t access the App (email request)

If you are unable to access the App, you can request deletion by email:

• Send an email to info@infohelm.org with the subject line: “Data Deletion Request”.
• In the message, include:
  • The email address you use to sign in to the App (Google, Apple, Facebook or email login).
  • The name of the App you are using (DreamCodex AI, Una Astro-Tarot AI, or both).
  • Optionally, your country/region and the platform (Android or iOS).
• Requests should be sent from the same email address that is associated with your account, or you may be asked to provide additional proof of ownership for security reasons.
• After verifying your identity, we will permanently delete your account data within 7 business days and send you a confirmation email.

4. What cannot be deleted by us

Deleting your InfoHelm account does not automatically delete:

• Your Google Play or Apple App Store account
• Purchase history stored by Google or Apple for billing and tax purposes
• Data stored by third-party services that you have used independently of our Apps

For these items, please contact Google, Apple, or the relevant provider directly.

5. More information

For additional details about what data we collect and how it is used, please see our Privacy Policy.